AI Chat for PrestaShop and E-commerce | 24/7 Sales Assistant

AI Assistant for PrestaShop: helps customers find what they're looking for

An e-commerce store loses opportunities when visitors can't quickly find the right product, don't understand a variant, or have to wait for a response about shipping, returns, or payments. KeideaCMS Chat AI is designed to support the purchase journey with a conversation based on the catalog and the business information you have configured.

It does not replace your sales team, the quality of your product pages, or qualified assistance for complex cases. Instead, it offers a first level of guidance, available on the store, to make it easier to discover products and information already present in your ecosystem.

What KeideaCMS Chat AI does

Interprets questions in natural language

Customers can ask, for example, for a product within a certain budget, a size, a feature, or an alternative. The chat uses the context of the conversation to formulate answers consistent with the information made available by the integration and the store's configuration.

Suggests products and leads to the right page

When it identifies relevant products in the synchronized catalog, the assistant can present them with available information, such as name, price, availability, and a link to the relevant product page. The user stays on your store and can directly check features and purchase conditions.

Answers based on the information you have defined

Shipping, returns, warranties, and payments must be configured with up-to-date texts approved by your team. The quality of the answer depends on the quality, completeness, and timeliness of the sources provided: the catalog and business rules remain the merchant's responsibility.

Makes interactions and business signals visible

In the management panel you can analyze conversations, messages, suggested products, and clicks. Sales can be attributed to the chat according to a declared rule, for example the link between identified user, conversation, and order. This is an assisted or attributed sales metric: it does not, on its own, prove that the chat was the exclusive cause of the purchase.

Contacts and privacy: configuration matters as much as technology

Collecting name, email, and conversations can be useful for sales follow-up, but adding a consent checkbox is not enough to make processing compliant. Purposes must be clear and distinct: providing the chat service, following up on a request, and sending marketing communications are not the same thing.

Configure privacy notices, legal basis, data retention, access, and consent flows consistently with your processing. Consider whether to make email mandatory before chatting: it can qualify the lead, but it can also drastically reduce usage. An assistance mode without a lead gate, followed by a voluntary contact request, should be tested with your store's real data.

The best PrestaShop e-commerce stores already use it

Want to see the assistant in action? One of the best Italian e-commerce stores uses it: see how it works on Informatica2008

PrestaShop integration and testing phase

The connector currently available is for PrestaShop. Before publishing, KeideaCMS sets up the chat in a test environment with your real catalog, so you can check answers, suggested products, links, tone of voice, and business information before going live.

Joomla, WordPress/WooCommerce, and KeideaCMS should not be promoted as available compatibilities today. These are integrations declared to be in development. If you use one of these systems, ask for written confirmation of availability, requirements, and timelines before planning your project.

How to set up the chat without harming the user experience

• Use up-to-date data: catalog, availability, sales conditions, and default answers must be consistent with the store.

• Make the trigger configurable: an automatic chat opening should be tested by page, device, and time on page; it is not automatically a conversion improvement.

• Define the chat's boundaries: for complex requests, order issues, or cases not covered, it must be clear how the customer can contact a person.

• Review real conversations: use reports to update FAQs, product pages, catalog filters, and sales materials.

How much it costs

Adding the product to the cart is shown as €0; the service operates on a prepaid pay-as-you-go credit basis, with no stated fixed fee.

The promotion has ended. Due to very high demand, the cost of the virtual assistant is €30.00 per month. This cost allows us to train the model according to your needs.

KeideaCMS Chat AI is right for your store if…

• you use PrestaShop and have a sufficiently structured and up-to-date catalog;

• you often receive repetitive questions about products, variants, shipping, returns, or payments;

• you want to help visitors find relevant product pages more quickly;

• you are willing to configure, test, and monitor responses before going live;

• you want to gather signals about visitors' real questions, without mistaking attribution for certain causation;

• you accept a pay-as-you-go spending model, as long as terms and pricing are clearly displayed.

This is not the right choice if you're looking for a chatbot to activate without preparing your catalog, content, privacy and support flows. AI doesn't fix a disorganized catalog or ambiguous commercial policies: it exposes them to your customers more quickly.

Before go-live

1. We verify the PrestaShop integration. We confirm technical requirements and access to the data needed for configuration.

2. We prepare sources and commercial rules. We align catalog, availability, shipping, returns, payment information and tone of voice.

3. We test on a dedicated environment. You check how the assistant responds using your products before publishing it on the store.

4. We activate and measure. You define monitoring rules, review conversations and progressively optimize content and triggers.

If you use PrestaShop and want to see with your own catalog how an AI assistant can support the purchase journey, add the service to your cart and start the test phase.